Shipping & Returns
01Domestic ShippingDomestic shipping
- Delivery area
- All of South Korea (surcharge for remote islands)
- Carrier
- CJ
- Dispatch
- 2 days
- Delivery time
- 1-3 days
- Shipping
- ₩ 3,500 · Free on orders over ₩ 150,000
- Track delivery
- A tracking link is emailed at dispatch
02International ShippingInternational shipping
| Region | Shipping | Estimated time | Notes |
|---|---|---|---|
| United Kingdom | £ 25.00 · Free over £ 300.00 | 4-7 days | — |
| EU | € 30.00 · Free over € 350.00 | 5-8 days | — |
International orders may incur duties and taxes under the destination country’s customs rules. These are payable by the recipient and may not be refundable on return.
03Exchange & ReturnsExchange & returns
-
Step 01
Request
Within 7 days of delivery via My Page > Orders or Contact
-
Step 02
Revoked
Collection by our courier or self-return (advised after request)
-
Step 03
Inspection
2–3 business days to check the item
-
Step 04
Replacement / refund
Replacement shipped or refund processed after inspection
- Return shipping fee
- Change of mind: return shipping ₩ 3,000 paid by customer / defective or wrong item: paid by HAEUM LEE
- International orders
- International return shipping is paid by the customer; duty refunds depend on the destination country.
When exchanges and returns are not possible
- Items worn, washed or altered, or with tags removed
- Items damaged or soiled by the customer
- Requests after the deadline
- Made-to-order or otherwise specified items
04RefundsRefunds
- Refund timing
- Within 3 business days of inspection
- Refund method
- Refunded to the original payment method (card reversal or bank transfer; international cards and PayPal per the payment provider’s policy)
- Coupons & points
- Coupons are returned on full cancellation; points are returned proportionally
- Partial refunds
- For partial returns, coupon minimum spend and shipping are recalculated
Request an exchange or return
Members: My Page > Orders. Guests: via Contact.